Last Updated: July 25, 2025

At Leather Emirates, your satisfaction comes first. We want you to love your leather jacket. If you find yourself anything less than delighted, you can initiate a smooth return and refund within 30 days of receiving your item.

To ensure clarity, we ask that you read the refund and return policy outlined below.

Our 30-Day Return Policy

You have 30 calendar days, measured from the day you accept the delivery, to start a return and ask for an exchange or a refund.

To qualify for a return, the jacket must satisfy the following criteria:

  • Condition: The jacket must be in new or gently worn condition, showing no more than minimal, light use. It should be free of any obvious wear, damage, or alterations beyond what would be expected from light use.
  • Original Packaging: The jacket must be returned in the original packaging, which includes any dust bags, hangers, or protective wrappers that were included when you received it.
  • Tags: Attached to the jacket must be all original tags and labels.
  • Proof of Purchase: Include a copy of the receipt, order confirmation email, or packing slip that serves as proof of the purchase.

Items Not Eligible for Return

  • We cannot accept items that display obvious excessive wear, damage, or alterations that exceed what we consider to be slight use.
  • Returns initiated beyond the 30 days window following the original delivery date.

How to Initiate a Return

To begin your return, please reach out to us via:

When you contact us, include your order number and a brief explanation of your return. If your request meets our return policy, we will provide you with step-by-step instructions for shipping the item back, including the return address. Please refrain from sending items to us prior to receiving return authorization; packages arriving without authorization may be denied acceptance and may not receive a refund.

Return Shipping Costs

Returns Due to Customer Remorse (e.g., changed mind, ordered wrong size/color, fit preference)

For returns initiated due to a change of mind or an error on the customer’s part (e.g., incorrect size selection, change of preference), the customer will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Items Returning Due to Our Mistake (for example, damage, defect, or incorrect shipment)

Should you receive a product that is damaged, defective, or not the item you ordered because of an error by Leather Emirates, we will accept responsibility for the return shipping. Upon confirmation, we will send you a pre-paid return shipping label. We ask that you examine the merchandise when it arrives and reach out to us right away if the product is not as it should be. Our team will then assess the situation and arrange for a resolution. Notification of any of these problems must be conveyed to us within 7 days of when the package was delivered.

Exchanges

The most efficient method to secure the product you desire is to return the current item first. Upon successful return processing, you should place a new order for the replacement item. This approach guarantees the quickest arrival of your preferred selection.

Order Cancellations

You may initiate a cancellation request for a full refund any moment prior to shipment. To proceed, please reach out via email, phone, or live chat without delay. Once the package is in transit, it cannot be cancelled and must follow the return procedure outlined in this policy.

Refund Process

Upon receipt of your returned item, we will evaluate its condition to confirm that it meets our return criteria (which stipulate that items must be in pristine or gently used condition). You will thereafter receive communication regarding the outcome of your return.

Should your return be authorized, we will initiate the refund immediately. A credit will be issued to your original payment source (e.g., credit card, Stripe account) and should reflect in your account within 10 business days from the date of authorization.

If your return is not authorized, you will receive a written explanation of the grounds for the denial. In such cases, we reserve the right to return the item to you, with shipping costs charged to you.

Please be advised that, following our refund issue date, the time required for your bank or credit card provider to post the credit to your account may vary.

Refunds Not Received

If the expected refund does not appear after the indicated time frame, we recommend the following:

  1. Review your bank account once more.
  2. Contact your credit card company, as the posting of the refund may be delayed.
  3. Reach out to your bank, since their processing of refunds can take additional time.

If you have followed these steps and have yet to receive your refund, please reach out to us at contact@leatheremirates.com.

Contact Us

For any questions, concerns, or assistance regarding our Refund and Return Policy, please do not hesitate to contact our customer support team. We are here to help you.