Thank you for visiting our FAQs section. We have gathered responses to the most frequently asked questions in order to provide you with prompt and straightforward information. Should you require further details beyond what is here, our responsive support team is always ready to assist.

General Questions

Q1. What is Leather Emirates?

Ans: Leather Emirates is an online retailer based in the United States, dedicated to the sale of premium shearling leather jackets, classic leather jackets, and other high-quality leather garments. Our mission is to deliver enduring style, exceptional craftsmanship, and outstanding value to every customer.

Q2. Are your products made from genuine leather and shearling?

Ans: Yes, every piece is crafted from 100 % genuine, premium leather and natural shearling. We carefully select our raw materials and collaborate with experienced artisans to guarantee the authenticity and superior quality of each item in our collection.

Q3. Where are your products manufactured?

Ans: We collaborate with expert workshops and artisans worldwide, focusing on regions distinguished for their leather craftsmanship. These direct partnerships enable us to uphold rigorous quality controls and maintain ethical production standards throughout the manufacturing process.

Q4. Do you have a physical store location?

Ans: Leather Emirates operates exclusively online. Our business address, 321 W 23rd St, Cheyenne, WY 82001, USA, serves as our operational headquarters; however, we do not maintain a public retail showroom. All purchases are completed via our e-commerce platform.

Ordering & Payment

Q5. How do I place an order?

Ans: To place an order, navigate our collection, select the item you wish to purchase, specify the size and any available customizations, and click the “Add to Cart” button. From there, you may proceed to the checkout to enter shipping and payment information to finalize your purchase.

Q6. What payment methods do you accept?

Ans: We accept all major credit cards—Visa, MasterCard, American Express, and Discover—processed securely through Stripe. Additional payment options, including popular third-party services, are presented during the checkout process.

Q7. Is my payment information secure?

Ans: Yes. Your security is paramount to us. All transactions conducted through our website are handled via secure, encrypted connections (SSL-protected), ensuring that your personal and payment information is safeguarded and kept confidential.

Q8. Is it possible to cancel or alter my order once it has been submitted?

Ans: Our operations are designed for rapid order fulfillment. To cancel or adjust an order, you must reach us without delay, either at contact@leatheremirates.com or through Live Chat. Although we cannot assure amendments once processing has begun, we will exert every effort to meet your request. Detailed procedures are outlined in our Terms and Conditions.

Shipping & Delivery

Q9. Do you ship to my location?

Ans: Certainly, Leather Emirates dispatches to locations throughout the United States. For destinations outside the U.S., please reach out to our support team for assistance.

Q10. What are your shipping costs and delivery times?

Ans: Shipping fees and estimated delivery timelines depend on your address and the shipping method selected at checkout. Complete information, including processing times, carrier options (USPS, DHL, UPS, FedEx), and tracking instructions, is available on our Shipping and Delivery Policy page.

Q11. How can I track my order?

Ans: After your order has been shipped, you’ll receive a confirmation email that includes your tracking number and a hyperlink to follow your package’s progress.

Q12. What if my package is lost or damaged during shipping?

Ans: Should your package be lost or arrive damaged, contact our customer support team without delay. We will coordinate with the shipping carrier to address the matter and to ensure you receive your order or an appropriate resolution.

Returns, Refunds & Exchanges

Q13. What is your return policy?

Ans: Customer satisfaction is our foremost priority, and our Refund and Return Policy delineates the exact criteria under which returns and exchanges are permitted. This includes limits on return windows, requisite item conditions, and a clear procedural outline. We encourage you to review the document for comprehensive information.

Q14. How do I initiate a return or exchange?

Ans: Detailed guidance may be accessed on our Refund and Return Policy page. Typically, the first step is to reach out to our support team, who will provide you with a Return Merchandise Authorization (RMA) number and additional procedural information.

Q15. When will I receive my refund?

Ans: After we receive and evaluate your returned item, we will inform you of the refund request’s status. An approval will initiate the refund process, and a credit will be applied to your original payment method within the timeframe specified in our Refund and Return Policy.

Product Care & Sizing

Q16. What is the best way to care for my leather or shearling jacket?

Ans: Maintaining the beauty and integrity of leather and shearling requires consistent and informed care. Use leather and shearling-specific cleaning agents and resort to professional cleaning when the fabric reveals signs of heavy soiling or wear. Protect the garment from prolonged exposure to direct sunlight and keep it away from excessive moisture. Comprehensive care guidelines are included with the product packaging.

Q17. How should I select my jacket size?

Ans: For the best fit, consult the Size Chart located on each product page. We advise measuring your dimensions and comparing them directly to the chart. If you remain uncertain, our customer support team is pleased to offer personalized sizing guidance.

Q18. Is it possible to order a jacket in a custom size?

Ans: Certainly. We provide a Custom Shearling Jacket service, permitting you to order a jacket made to your unique measurements and style specifications. For full information on the bespoke process, please see the dedicated page on our website.

Wholesale & Bulk Orders

Q19. Are bulk or wholesale prices available?

Ans: Absolutely. We operate a Bulk Shearling Jackets initiative tailored for commercial entities and groups needing sizeable orders. For further information and tailored pricing, kindly consult the dedicated section on our site or reach out directly via contact@leatheremirates.com.

Contact & Support

Q20. What channels are open for contacting customer support?

Ans: Support is accessible through several platforms:

Q21. What are your operational hours?

Ans: Phone and email support operate Monday through Friday, from 09:00 AM to 05:00 PM (UTC-6). For additional ease, Live Chat remains open 24/7.